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Designing for Dementia (and ALL)
I’m far from a UX expert, but I am learning more and more all the time, thanks in large part to working with Aaron Schmidt over the past year. Here’s the thing about UX – once you know it, you can’t...
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UX is Brand is UX is Brand is UX
We’ve been working with the fantabulous Aaron Schmidt for 9 months now – and we just birthed this baby. This letter to our users represents a TON of thoughtful conversations, deliberation and...
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50 More Shades of Change
“To practice leadership, you need to accept that you are in the business of generating chaos, confusion, and conflict.” – The Practice of Adaptive Leadership: Tools & Tactics for Changing Your...
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Public Libraries, Local Government, and Value
“Libraries exist as parts of larger systems. Public libraries are part of cities, towns, and counties… Almost no library stands alone. These larger host systems created the libraries, and they sustain...
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Public Libraries, Local Government, and Value – Cont’d
In my last post, I wrote abut how public libraries can align themselves with and create value for the local government ecosystem they are a part of – whether municipal, county, or regional in nature....
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#TBT – Going Rogue for Summer Reading
In honor of the season and the day, I am reposting an article I wrote for Novelist a few years ago for this early summer edition of Throwback Thursday. At the time, this felt like edgy stuff –...
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Because of UX… (Part 1)
At Chapel Hill Public Library, we had the great good fortune to spend the past 12 months working with Aaron Schmidt on a library-wide UX assessment and improvement project. The project was possible by...
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Stand in Their Shoes and Speak English
I had the pleasure of touring North Carolina State University’s Hunt Library last week with some colleagues. We went there to tour their public spaces that support learning and collaboration and we...
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Peter Drucker is My Spirit Animal (or, Hacking Library School from the Inside...
If you’ve ever had drinks with me at a conference, you know that conversation inevitably turns to library school – why it exists, what’s its real value, and what they heck are they teaching there?! By...
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What I’m Reading, What I’m Writing
It’s been a while since I posted, in part because I’ve been figuring out my new gig. Last fall, and in addition to my position as Library Director, I was appointed Executive Director for Community...
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